Effective Date: February 2025

At Novara Creative, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and disclose your information when you visit our website, use our services, or fill out our contact forms.

Information We Collect

When you interact with our website, we collect the following types of information:

• Personal Information: When you fill out a contact form, we collect personal details including your name, email address, and message. This information is used to respond to your inquiries, provide services, and communicate with you effectively.

• Analytics Information: We use Squarespace Analytics to collect anonymous data about your interaction with our website. This may include information such as your IP address, browser type, location (such as Australia), and the pages you visit. This helps us analyse website traffic, improve content, and enhance user experience.

How We Use Your Information

We may use the information we collect for the following purposes:

• Responding to Inquiries: We use your contact form details to respond to your inquiries, provide support, or offer services as requested.

• Website Analytics and Improvement: The data collected through Squarespace Analytics helps us understand how visitors use our website, identify areas for improvement, and enhance your overall browsing experience.

• Marketing and Communication: If you have opted-in to receive updates, newsletters, or marketing communications, we may use your email address to send you information related to our services or promotions. You can unsubscribe at any time by following the instructions in the email or by contacting us directly.

How We Protect Your Information

We take appropriate technical and organisational measures to protect the personal information we collect. This includes using encryption and secure storage methods. However, please note that no internet-based system is fully secure, and we cannot guarantee absolute security.

Disclosure of Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

• Third-Party Service Providers: We may use third-party services, such as Squarespace Analytics, to collect and process data. These services are subject to their own privacy policies.

• Legal Requirements: We may disclose personal information if required to do so by law, such as to comply with a subpoena, legal process, or government request.

Cookies

Our website may use cookies to improve your user experience. Cookies are small text files placed on your device that help us analyse website traffic and remember your preferences. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features on our website.

Changes to This Privacy Policy

We may update this privacy policy from time to time. When changes are made, we will post the updated version on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this privacy policy, or if you would like to access, correct, or delete your personal information, please contact us at:

Novara Creative
jenaya@novaracreative.com.au
novaracreative.com.au